Can I buy MOTOBSK products if I live outside US?
Sure you can. We sell and ship to anywhere in the world.
Our sales department and representatives are located in Sarasota, FL, USA. The production facilities with the warehouse are located in Russia. All orders are shipped directly from that warehouse worldwide. Delivery is carried out by the TNT international courier service (FREE SHIPPING to 50+ countries for all wheelie machines and some other products) and DHL/FedEx EXPRESS delivery (5 days to Europe and 7 days to the United States).
Which countries are free shipping?
We ship wheelie machines, accessories, and spare parts for them free of charge via TNT courier service to the following countries (DHL/FedEx EXPRESS delivery is also available):
|Bosnia and Hezegovina||Kyrgyzstan||Slovenia|
We deliver our products to more than 170 countries. Please check with our support for the most current list of countries available for delivery.
What is the delivery time?
The delivery time consists of two parts: the production time and the shipping time. You can see the production time in the “ADDITIONAL INFORMATION” under every product on each product page. The shipping time depends on the country and the delivery option you choose. The DHL/FedEx EXPRESS option is just up to 5-7 days. FREE shipping via TNT takes 2-4 weeks.
Starting Feb 20 we stopped shipping via EMS. All orders with EMS shippings made after Feb 20 were upgraded to FedEx or TNT for free. We do not ship anything via EMS courier service since that date.
We have terminated the contract with EMS courier service. This carrier must deliver undelivered shipments in the coming weeks. We sincerely apologize for the delays caused by this particular carrier that some of our customers have had to face.
How can I pay for the order?
We accept the following types of payment:
- American Express
- Pay (Apple Pay)
- Amazon Pay
- Affirm (Monthly Payments)
For example, you can get the latest fully packed V4.0 PRO S 2021 version of the wheelie trainer for $131.11 per month for 18 months (if you choose monthly payments and if you are approved).
I ordered but didn't receive an invoice or email with the tracking number
Please check the spam folder in your email account. It should be there. The invoice sends automatically after the order is placed. We also send the emails with the pictures of the ordered products, the pictures of the parcels with the tracking numbers and shipping labels, the instructions if needed when your order is shipped. If you still didn’t get the email, please contact us.
My order is shipped. I've got the tracking number. How can I track it?
You can track it in your account or you can track it in any convenient app or service you like. The best tracking service we know is 1trackapp. It shows the most detailed info about the tracking from all the carriers simultaneously. It’s also available in French and Russian languages. You can use these links or install their app on your iOS or Android device.
I can not Sign in to My Account
This could happen if you enter your password or your login incorrectly 20 times during the day. If you are having difficulties signing into your personal account, please contact our support.
What is the wheelie machine price in India? (or any other country)
This is perhaps the most frequent question we receive. All prices on the website are quoted in US dollars. The final price in your currency depends only on the exchange rate of your bank or the payment system through which you make the payment. Therefore, it doesn’t matter what country you are in and what your national currency is, absolutely all prices are in US dollars.