Questions & Answers

Most frequently asked ones

Wheelie Machines

It depends on the size of the rear wheel. Please see the table below.

All prices on our website are in US dollars. The final price in your currency depends only on the exchange rate of your bank or the payment system through which you make the payment. Therefore, it doesn’t matter what country you are in and what your national currency is, absolutely all prices are in US dollars.

Shipping

Our sales department and representatives are located in Sarasota, FL, USA. The production facilities with the warehouse are located in Biysk, Russia. All orders are shipped directly from that warehouse worldwide.

Delivery is carried out by the TNT/FedEx international courier service (FREE SHIPPING option to 50+ countries for all wheelie machines and some other products)

FAST and SUPER FAST shipping methods are also available: DHL/FedEx EXPRESS delivery (just 5 to 8 days).

The carrier is determined depending on the delivery time immediately before shipment according to the order’s selected shipping method.

Yes, we do! We deliver our products to more than 190 countries. Please check with our support for the most current list of countries available for delivery.

We ship wheelie machines, accessories, and spare parts for them free of charge via TNT/FedEx international courier service to the following countries:


FAST and SUPER FAST EXPRESS delivery is also available for an additional fee

The delivery time consists of two parts: the handling time and the shipping time. You can see the handling time in the “ADDITIONAL INFORMATION” tab under every product on each product page. The shipping time depends on the country and the delivery option you choose. The SUPERFAST option (via DHL/FedEx EXPRESS) is just up to 5-8 days. FREE shipping via the REGULAR option takes 21-30 days. There is also a FAST option available (9-20 days).

Payments

We accept the following types of payment:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal
  • Pay (Apple Pay)
  • Google Pay
  • Amazon Pay
  • Affirm (Monthly Payments)

For example, you can get the latest fully packed 5PRO MAX version of the wheelie trainer for $138.11 per month for 18 months (if you choose monthly payments and if you are approved).

Yes, we do. You can use your credit/debit card by choosing the “card” or “PayPal” payment type on the checkout page. There are many other payment methods available as well. The complete list is provided in the previous answer above.

Other Questions

You can track it in your account or you can track it in any convenient app or service you like. The best tracking service we know is 1trackapp. It shows the most detailed info about the tracking from all the carriers simultaneously. It’s also available in French and Russian languages. You can use these links or install their app on your iOS or Android device.

The official websites of the carriers: FedExDHL / TNT

Please check the spam folder in your email account. It should be there. The invoice sends automatically after the order is placed. We also send the emails with the pictures of the ordered products, the pictures of the parcels with the tracking numbers and shipping labels, the instructions if needed when your order is shipped. If you still didn’t get the email, please contact us.

This could happen if you enter your password or your login incorrectly many times during the day. If you are having difficulties signing into your personal account, please contact our support.

You can contact our support using this link: contact us.

Contact

Still have questions?