Questions & Answers

Wheelie Machine ULTRA is designed to fit any motorcycle (Dirt, Cross, Enduro, Street, Sport, Sports Tourer, Standard, Cruiser, Adventure, Electric,  etc.) if it is just not a single-sided swingarm one and the rear tire diameter is within the indicated limits: MIN: 31cm and MAX: 75cm. The axle could be hollow or solid no matter what bike you are using.

The Wheelie Machine ULTRA has become more versatile thanks to the new stunning ULTRA Add-On. No need for add-on switching anymore like in Gen 5.

Now with the single ULTRA add-on, you can use bikes with 31 cm to 75 cm diameter of the rear tire! Once again: with just a single add-on which is already included!

You can see a lot of videos with our Wheelie Machines in the VIDEO section on our website.

All prices on our website are in US dollars. The final price in your currency depends only on the exchange rate of your bank or the payment system through which you make the payment. Therefore, it doesn’t matter what country you are in and what your national currency is, absolutely all prices are in US dollars.

The DHL international courier service with Expedited DHL EXPRESS Delivery carries out the delivery and EMS international if shipped from KZ.

The average weight of one Wheelie Machine is 69kg with packaging. But due to the size of the boxes, the carrier takes into account this delivery based on the load volume and the actual Total Volumetric Charging Weight is 90kg.

We have the lowest rates for transporting such oversized heavy cargo via Expedited Delivery. You can check it yourself on the carrier’s website.

There is also a FREE SHIPPING option to 50+ countries for most of the accessories and spare parts for our wheelie machines and other products.

Yes, we do! We deliver our products to more than 190 countries. Please check with our support for the most current list of countries available for delivery.

We ship accessories, and spare parts for our wheelie machines free of charge via DHL international courier service to the following countries:

FAST and SUPER FAST EXPRESS delivery is also available for an additional fee

The delivery time consists of two parts: the handling time and the shipping time. You can see the handling time in the “ADDITIONAL INFORMATION” tab under every product on each product page. All days are business days. The shipping time depends on the country and the delivery option you choose. The SUPERFAST option (via DHL EXPRESS) is just up to 10-15 business days.

All deliveries over $200 are subject to a signature upon delivery.

You can place your order on our website from any country. All orders are shipped worldwide from our warehouse in Kazakhstan.

We accept the following types of payment:

• Visa
• Mastercard
• American Express
• Discover
• PayPal
• Venmo
• Pay (Apple Pay)
• Google Pay
• Pay Later (Monthly Payments by PayPal)
• Affirm (Monthly Payments)

Payment options through Affirm are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required.

Yes, we do. You can use your credit/debit card by choosing the “card” or “PayPal” payment type on the checkout page. There are many other payment methods available as well. The complete list is provided in the previous answer above.

If you see this error message while paying for an order by card. This means that you have not entered any or some data on your card. For example card number or expiration date. Please check if you have entered correctly all the card details to complete the payment process.

You can track it directly in your account or you can also track it in any convenient app or service you like using a tracking number you get from us.

The official website of the carrier: DHL

Please check the spam folder in your email account (junk mail). It should be there. The invoice sends automatically after the order is placed. We also always send emails with the pictures of the ordered products, the pictures of the parcels with the tracking numbers and shipping labels, the instructions if needed when your order is shipped. If you still didn’t get the email, please contact us.

This could happen if you enter your password or your login incorrectly many times during the day. If you are having difficulties signing into your personal account, please contact our support.

You can contact our support using this link: contact us.